Our pokerace platform and service area
We operate pokerace as an online gaming and sportsbook platform serving users in jurisdictions where such services are legally permitted. Our service area is not limited to Indonesia but covers users in supported jurisdictions globally. We do not offer our services in jurisdictions where online wagering is prohibited. Users accessing pokerace from Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, or elsewhere are responsible for confirming that their local law permits participation.
On our pokerace platform, users access live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), slot titles (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), sports betting on football leagues (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). All games and markets run on a unified account, so deposits and withdrawals apply across the entire platform.
We at pokerace are committed to transparent account management—every deposit, withdrawal, bet, and game outcome is logged and available in your transaction history.
Account security and verification on pokerace
We require all pokerace users to complete identity verification (KYC) before their first withdrawal. You provide your full name, date of birth, national ID number, and a copy of your ID card or passport. Our compliance team reviews these documents and approves your account within a few hours. This process protects against fraud and ensures account funds remain secure.
We offer two-factor authentication (2FA) as an additional security layer. When 2FA is enabled, logging into pokerace requires a one-time code sent to your registered email or phone. We recommend enabling 2FA to prevent unauthorized access. You can also reset your pokerace password at any time from the account settings page.
Our pokerace payment flow
We support eight payment methods on pokerace. E-wallets—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet—settle deposits within minutes and withdrawals within minutes. Bank transfers—mobile banking, local payment, online payment, e-wallet—settle deposits within one to two business days and withdrawals within one to two business days. If you deposit during holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, settlement may be delayed until banking systems reopen.
Your first withdrawal requires verification. Once verified, subsequent deposits and withdrawals follow standard settlement. We match withdrawal destinations to your verified identity—if you deposited via mobile banking, your withdrawal returns to local payment; if you used online payment, your payout goes to your e-wallet account. This matching protects your funds.
Our pokerace commitment to data protection
We encrypt all pokerace account data in transit and at rest. Your personal information (name, ID number, payment details) is stored on secure servers and accessed only by authorized staff for account management, compliance, or dispute resolution. We do not share your data with third parties except where required by law or necessary for payment processing.
We retain your transaction history (deposits, withdrawals, bets, game outcomes) for as long as your pokerace account is active, plus a retention period required by Indonesian financial regulations. When you close your account, we delete your personal data according to our privacy policy, but transaction records may be retained where law requires it. You can request a copy of your data by contacting our support team.
On pokerace, every transaction is encrypted, logged, and available in your account history so you retain full visibility of your account activity.
Our pokerace account terms and responsible account management
We at pokerace operate on the principle that account holders are responsible for their own account management. Our platform does not offer account-level tools like account preferences, loss limits, or account controls features. However, you can contact our support team if you wish to discuss account management options or have concerns about your account activity.
Your pokerace account is personal and non-transferable. You agree not to share your login credentials, use automated betting software, or place bets on behalf of others. Violation of these terms may result in account suspension or permanent closure. We reserve the right to suspend accounts that exhibit suspicious patterns, violate our terms, or appear to breach local law in their jurisdiction.
We do not guarantee wins on any game or market. All games and sports markets carry risk. Settlement of bets follows the rules published for each game or market. If you dispute a bet outcome, our support team can reference the game studio's records or sports data to investigate. We are available to clarify rules and resolve disputes where evidence supports your claim.