pokeracePrivacy Policy
This page describes what we collect when you use pokerace and how we keep that data protected. We collect your email address, full name, date of birth, national ID number, and payment method details when you create an account and verify your identity. We also log your betting activity, game outcomes, deposits, and withdrawals. All data is encrypted in transit and at rest on our secure servers.
We do not sell your personal data to third parties. We share your information only with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), compliance partners, and law enforcement where required by law. Our servers may sit outside your jurisdiction, so your data may be processed in countries with different privacy standards. By using pokerace, you consent to this processing.
We retain your data for as long as your account is active, plus a retention period required by Indonesian financial regulations. You have the right to request a copy of your data, correct inaccuracies, or request deletion where law permits. Contact our support team to exercise these rights.
What data we collect on pokerace
We collect the following information when you use pokerace:
- Account data: Email address, password (hashed), full legal name, date of birth, national ID number, phone number.
- Identity verification: Copy of your ID card or passport, proof of address, payment method account holder name.
- Payment data: Payment method type (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), account number or e-wallet ID, deposit and withdrawal amounts, transaction timestamps.
- Betting activity: Games played, bets placed, stakes, outcomes, balance changes, timestamps.
- Device and access data: IP address, browser type, device type, login timestamps, session duration.
- Support communications: Messages you send to our support team, including chat logs and email correspondence.
We collect this data to operate pokerace, verify your identity, process deposits and withdrawals, detect fraud, comply with financial regulations, and respond to support requests. We do not collect data beyond what is necessary for these purposes.
We collect your data only to operate pokerace securely and comply with financial regulations—we do not use it for marketing or third-party sales.
How we use your data on pokerace
We use your data on pokerace for the following purposes:
- Account management: Creating and maintaining your account, processing login requests, resetting passwords.
- Payment processing: Verifying your identity, processing deposits and withdrawals, matching payment methods to verified names, detecting duplicate accounts.
- Compliance: Know Your Customer (KYC) verification, anti-money-laundering (AML) screening, reporting to financial authorities where required by law.
- Fraud prevention: Detecting suspicious account activity, preventing unauthorized access, investigating disputes.
- Customer support: Responding to your inquiries, resolving disputes, investigating bet outcomes.
- Service improvement: Analyzing aggregate usage patterns to improve pokerace features and performance.
We do not use your data for marketing, profiling, or automated decision-making. We do not sell your data to advertisers or data brokers. We do not share your betting history with third parties except where required by law or necessary for payment processing.
Third-party processors and data sharing on pokerace
We share your data with the following third parties to operate pokerace:
- Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment receive your payment method details and transaction data to process deposits and withdrawals.
- Identity verification partners: Third-party KYC providers may receive your ID copy and personal details to verify your identity.
- Compliance and legal: We may share your data with financial authorities, law enforcement, or courts where required by law or court order.
- Hosting providers: Our servers are hosted by third-party cloud providers who may process your data on our behalf.
All third-party processors are contractually bound to protect your data and use it only for the purposes we specify. We do not authorize them to use your data for their own marketing or commercial purposes.
Data retention on pokerace
We retain your data on pokerace according to the following schedule:
- Account data: Retained for as long as your account is active, plus 7 years after account closure for compliance purposes.
- Identity verification: Retained for as long as your account is active, plus 7 years after account closure.
- Payment and transaction data: Retained for as long as your account is active, plus 7 years after account closure (required by Indonesian financial regulations).
- Betting activity: Retained for as long as your account is active, plus 3 years after account closure for dispute resolution.
- Support communications: Retained for 2 years after the last message.
We retain data longer than these periods where required by law, or where necessary to resolve disputes or investigate fraud. If you request account deletion, we delete your personal data according to our retention schedule, but transaction records may be retained where law requires it.
We retain your transaction history on pokerace for 7 years after account closure to comply with Indonesian financial regulations and support dispute resolution.
Your rights and our pokerace commitments
You have the following rights regarding your data on pokerace:
- Right to access: You can request a copy of all data we hold about you. Contact our support team to submit a data access request.
- Right to correction: You can request that we correct inaccurate or incomplete data in your account.
- Right to deletion: You can request deletion of your account and associated data, subject to our retention obligations.
- Right to object: You can object to certain uses of your data, such as profiling or automated decision-making (though we do not engage in these practices).
We commit to the following on pokerace:
- We encrypt all data in transit (HTTPS) and at rest (AES-256 encryption).
- We limit access to your data to authorized staff only, and only for the purposes stated in this policy.
- We do not use cookies for tracking or profiling—we use cookies only for session management and security.
- We do not share your data with third parties for marketing purposes.
- We notify you of data breaches affecting your account within a reasonable timeframe.
To exercise your rights or contact us about this privacy policy, reach out to our support team. We will respond to your request within 30 days. If you are accessing pokerace from Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta, or using payment methods like DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, the same privacy commitments apply.
This privacy policy may be updated from time to time. We will notify you of material changes by email or by posting a notice on pokerace. Your continued use of pokerace after changes constitutes your acceptance of the updated policy. Our services are available only where local law permits.