pokeraceTerms of Use
When you open an account on pokerace, you agree to our terms of use. These terms cover account eligibility, deposit and withdrawal procedures, game rules, bonus conditions, dispute resolution, and jurisdiction limits. We set out these terms so that both you and pokerace understand your rights and responsibilities. By accessing our platform, you confirm that you have read these terms and agree to be bound by them.
Our pokerace service is available only in jurisdictions where online gaming and wagering are legally permitted. You are responsible for verifying that your access to pokerace complies with your own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited. If you access pokerace from a location where such services are restricted, you do so at your own risk, and pokerace accepts no liability for consequences arising from such access.
This page outlines the main terms governing your use of pokerace. If you have questions about these terms, contact our support team.
Account eligibility and opening on pokerace
To open a pokerace account, you must be at least 18 years old and a legal adult in your jurisdiction. You must provide accurate personal information—your full legal name, date of birth, national ID number, and contact details. Any account opened with false or misleading information is subject to immediate closure and forfeiture of funds.
You agree not to open multiple accounts on pokerace. If we detect duplicate accounts, we reserve the right to close all accounts linked to you and forfeit their balances. You also agree not to use automated betting software, place bets on behalf of others, or engage in collusion with other users. Violation of these rules may result in permanent account suspension.
When you join pokerace, you must provide a payment method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank account (mobile banking, local payment, online payment, e-wallet). The name on your payment method must match your verified identity. If they do not match, your deposit may be rejected or your account suspended.
Deposits, withdrawals, and settlement on pokerace
Deposits on pokerace are processed according to your chosen payment method. E-wallet deposits (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) typically settle within minutes. Bank transfers (online payment, e-wallet, mobile banking, local payment) typically settle within one to two business days. If you deposit during public holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi, settlement may be delayed until banking services resume.
Before your first withdrawal, you must complete identity verification (KYC). You provide a copy of your ID card or passport and a proof of address. Our compliance team reviews these documents and approves your account within a few hours. Once verified, you can withdraw funds to the payment method you provided during signup. Withdrawals follow the same settlement timeline as deposits—e-wallets clear within minutes, bank transfers within one to two business days.
We reserve the right to review any withdrawal request for compliance before processing. If your withdrawal is declined, we notify you by email with the reason. Common reasons include account activity inconsistencies, unmet play-through requirements, or exceeding your daily or monthly withdrawal limit. You may contact our support team to clarify and resubmit your request if appropriate.
Game rules and market settlement on pokerace
All games on pokerace—live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and sports markets—are governed by published rules. We provide detailed rules for each game category and market type on our platform. By placing a bet, you confirm that you have read and understand the applicable rules.
Sports market bets on pokerace are settled according to official league and tournament data. For football markets covering Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League, we use match statistics from official sources. If a match is postponed or cancelled, affected bets are voided and stakes returned. If a match result is disputed or overturned by the league, we follow the league's official ruling for bet settlement.
We do not guarantee wins on any game or market. All games involve an element of chance, and outcomes cannot be predicted or controlled. If you dispute a bet outcome, contact our support team with details. We can reference game studio records or sports data to investigate, but only if you provide specific evidence supporting your claim.
On pokerace, all bets are settled according to published game rules and official data sources—your account activity is logged and available for audit.
Bonuses and promotional terms on pokerace
We may offer bonuses or promotional funds on pokerace from time to time. Any bonus is subject to specific terms—wagering requirements, game restrictions, time limits, or maximum payout caps. We publish bonus terms clearly before you accept a bonus offer. By accepting a bonus, you agree to its terms. Bonuses are non-transferable and cannot be withdrawn as cash unless the terms explicitly allow it.
If your account is found to violate bonus terms (such as by placing bets outside permitted game categories or exceeding maximum bet sizes), we may cancel the bonus and forfeit any winnings derived from it. We are not obligated to warn you before taking such action.
Dispute resolution and jurisdiction on pokerace
If you dispute a bet outcome, market settlement, or account issue on pokerace, contact our support team with details. We will investigate and respond within a reasonable timeframe. If we cannot resolve your dispute informally, you may escalate it for formal review. We retain all game logs, transaction records, and player activity for dispute investigation.
Our pokerace service is available only where local law permits. We do not offer services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use comply with their jurisdiction's law. pokerace accepts no liability for consequences arising from access in restricted jurisdictions. If we detect that your account is accessing pokerace from a prohibited jurisdiction, we may suspend or close your account.
These terms are governed by the laws applicable to our pokerace platform. Any legal proceedings arising from your use of pokerace must be resolved according to applicable law and venue rules. By using pokerace, you agree to submit to the jurisdiction and venue specified by applicable law.
Account suspension and closure on pokerace
We reserve the right to suspend or close your pokerace account at any time if we reasonably believe you have violated these terms, breached applicable law, or posed a risk to our platform's integrity. Reasons for suspension include: opening duplicate accounts, using automated betting software, engaging in collusion, placing bets from a prohibited jurisdiction, providing false identity information, or exhibiting suspicious account activity.
If we suspend your account, we will attempt to notify you by email. Any funds in your account at the time of suspension are held pending investigation. If the suspension is permanent, funds may be forfeited if we determine that you have violated our terms or applicable law. You have the right to contact our support team to dispute a suspension, but we have final discretion over account status.
Data protection and privacy on pokerace
We encrypt all data on pokerace and store your personal information securely. We do not share your identity, payment details, or betting history with third parties except where required by law or necessary for payment processing. We retain your transaction history for as long as your account is active, plus a retention period required by Indonesian financial regulations. You can request a copy of your personal data or deletion of your account by contacting our support team.
By using pokerace, you agree that we may collect and process your account activity data for compliance, fraud prevention, and improvement of our service. We comply with applicable data protection laws.