pokeraceFrequently Asked Questions

We at pokerace require two documents to complete KYC verification before your first withdrawal. First, you must provide a copy of your government-issued ID—typically your national ID card, passport, or driver's license. Second, you must provide proof of your address, such as a utility bill, bank statement, or rental agreement dated within the past three months. If you reside in Jakarta, Surabaya, Bandung, or any other supported jurisdiction, the address proof must match the address you registered with your pokerace account. Once you submit these documents, our compliance team reviews them within a few hours and confirms verification status.

If you forget your password, use the password reset link on our login page. Enter the email address associated with your pokerace account. We will send you a secure password reset link within minutes. Click the link, enter a new password, and confirm it. Your new password takes effect immediately. We recommend choosing a strong password with at least 8 characters, including uppercase letters, lowercase letters, and numbers. If you do not receive the reset email, check your spam folder or contact our support team.

Yes, we at pokerace offer two-factor authentication (2FA) as an additional security layer for your account. You can enable 2FA in your account settings. When enabled, you will be asked to enter a verification code sent to your registered mobile number or email each time you log in from a new device. We strongly recommend enabling 2FA, especially if you are accessing pokerace from a shared device. Two-factor authentication significantly reduces the risk of unauthorized access to your account.

Deposits via local payment, online payment, e-wallet, mobile banking, or local payment on pokerace follow these steps. First, navigate to your account and select "Deposit." Choose your preferred e-wallet payment method. You will be redirected to the payment provider's interface, where you authenticate the transaction using your e-wallet app or credentials. After authentication, the funds transfer directly to your pokerace account balance. E-wallet deposits typically settle within minutes, and your balance updates immediately.

We at pokerace do not charge a deposit fee for e-wallet transactions. However, your payment provider may apply its own fees—check with online payment, e-wallet, mobile banking, local payment, or online payment directly for their fee structure. Deposits are available 24/7, including during weekends and most holidays. However, during banking system maintenance windows, deposits may be temporarily unavailable.

To withdraw from pokerace, navigate to your account and select "Withdraw." Choose your registered payment method. We support withdrawals via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank accounts (local payment, online payment, e-wallet, mobile banking). Enter the withdrawal amount and confirm. E-wallet withdrawals typically settle within minutes. Bank account withdrawals settle within one to two business days, depending on your bank's processing time.

Before your first withdrawal, you must complete KYC verification. We require a copy of your ID and proof of address. Once verified, you can withdraw funds anytime. Note that withdrawals may be delayed during banking holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi.

We at pokerace do not charge withdrawal fees. However, your payment provider may apply fees—check with your bank or e-wallet provider for details.

If a deposit or withdrawal does not complete on pokerace, the most common cause is a temporary network or payment provider error. If you initiated a deposit and your balance did not update after subject to verification, check your payment provider account to confirm whether the transaction was deducted. If the transaction was deducted from your payment method but does not appear in your pokerace account, contact our support team immediately with your transaction details and payment method receipt.

We at pokerace will investigate the transaction and manually credit your account if the payment was received but not processed correctly. This process typically takes one to two business days. To avoid incomplete transactions, ensure you have sufficient funds in your payment method, use a stable internet connection, and do not close your browser or app during the transaction.

Payment method availability on pokerace depends on your jurisdiction and the payment provider's supported regions. We support local payment, online payment, e-wallet, mobile banking, local payment, and online payment for e-wallet deposits and withdrawals. We also support bank transfers via e-wallet, mobile banking, local payment, and online payment. If you access pokerace from a jurisdiction where our services are permitted, at least one payment method should be available to you.

If a payment method is declined during checkout, it may be because your payment provider restricts transactions to pokerace or your jurisdiction does not support that method. In this case, try an alternative payment method. If all payment methods are unavailable in your location, our services may not be available in your jurisdiction, and you should consult our legal notice for service availability details.

RTP stands for "Return to Player" and is a key metric for slot games on pokerace. RTP is a percentage that indicates the average amount of wagered funds returned to players over a very large number of spins. For example, a slot game with an means that over millions of spins, an average of 96 cents is returned for every dollar wagered. The remaining non-specific info represents the house edge.

On pokerace, all slot games display their RTP in the game information or help menu. Games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways each have a specific RTP. RTP is a statistical average calculated over a very long time period—individual sessions or even individual days may vary significantly from the RTP.

It is important to understand that RTP does not guarantee earnings or predict short-term results. Each spin on a slot game is independent and subject to random number generation. We at pokerace encourage you to set a budget for gaming and play for entertainment only.

We at pokerace offer a range of football betting markets covering Liga 1, Piala Indonesia, Champions League, Premier League, and international tournaments. Common market types include match winner (home, draw, or away), total goals (over or under a specified number), both teams to score (yes or no), and Asian handicap (which levels the field between teams of different perceived strength).

Each market displays an associated rate that reflects the likelihood of that outcome and the potential return. When you place a bet, your stake is locked at that rate. If your prediction is correct when the match settles, we credit your account with your stake plus winnings. If your prediction is incorrect, your stake is forfeited.

Settlement of football bets typically occurs within minutes of match completion. Live betting is available during matches, allowing you to place bets on markets in real-time as the match progresses. We recommend reviewing match schedules and market details before placing a bet.

If you have been provided a promotion code by our pokerace team or a marketing partner, you can enter it during the account registration process. Look for a field labeled "Promotion Code" or "Bonus Code" on the signup page. Enter the code exactly as provided—codes are case-sensitive. After completing registration and KYC verification, the promotion associated with your code will be credited to your account according to the promotion terms.

Some promotions are applied automatically after your first deposit or after you log in for the first time. If you have entered a code but do not see the promotion applied, contact our support team with your account details and the code you used. We will verify and apply the promotion manually if needed.

We at pokerace encrypt all personal information, including identity documents, payment details, and transaction history. Your data is transmitted over secure HTTPS connections and stored in encrypted databases. We do not share your personal information with third parties except as required by law or to complete transactions with our payment processors.

Our compliance team handles your identity verification documents securely and retains them only as long as legally required. We comply with data protection regulations in all jurisdictions where we operate. Your account activity and transaction history are visible only to you and our support team when necessary to resolve issues.

For detailed information about how we collect, store, and use your data, please refer to our privacy policy. If you have questions about your data or wish to request a data report, contact our support team.

Our pokerace support team primarily handles English and Bahasa Indonesia. You can contact us via email or chat in either language. Response times vary depending on inquiry volume, but we aim to respond within one business day for most inquiries. For urgent account security issues, contact our support team directly—we prioritize security-related requests and respond more quickly.

We at pokerace operate in jurisdictions where online gaming and wagering are legally permitted. Our services are not available in all countries or regions. Users are responsible for verifying that access to pokerace and participation in our platform comply with the laws of their own jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited.

If you access pokerace from a jurisdiction where our services are restricted, you acknowledge that you do so at your own legal risk. We accept no liability for legal consequences or account suspension resulting from access in restricted jurisdictions.

For specific information about service availability in your location, consult our legal notice. If you are unsure whether pokerace is available in your jurisdiction, contact our support team or consult a legal professional.